Terms and Conditions

These terms are governed by UK law. We may amend these Terms and Conditions at any time without notice. By completing a transaction or using our website, you agree to these Terms in full.

All orders placed through our website are subject to acceptance by The Creative Cave you. You will receive an email confirmation acknowledging receipt. This does not constitute acceptance of your order.

We reserve the right to accept, reject, or limit your order for reasons including product availability, pricing or description errors, suspected fraudulent activity, or violations of our terms and conditions.

A binding contract is formed only when we dispatch the products and send a shipment confirmation email. If an order is cancelled after payment, a refund will be issued according to our Refund Policy.

Prices and availability are subject to change without notice. Errors in descriptions, images, or pricing may occur, and we reserve the right to correct such errors, including cancelling orders.

We may cancel orders for reasons such as out-of-stock items, pricing errors, or inability to verify payment. If cancelled, you will be notified and refunded if payment was processed.

We may require additional verification for security purposes. Suspected fraudulent activity may result in cancellation and reporting to authorities.

We are not liable for any loss or damage caused by order cancellation or refusal, except where directly caused by our negligence or misconduct.

Our own products, including kits, digital products, stencils, cutting dies, and woodworks, are sold under the following conditions:

Products are for personal crafting or gifting purposes.
Handmade items incorporating our products may be sold if rules are followed:
- Items must be individually handmade (not mass-produced)
- No electronic or mechanical reproduction used.

Restrictions:

No mass production, outsourcing, or syndication.
No use in logos, trademarks, or trade names.
No sharing or storing digital files on public servers.
Digital files may be resized but not otherwise altered.

Order Acceptance

Pricing and Availability

Right to Cancel

Fraud Prevention

Limitation of Liability

Angel Policy

Data Collection and Privacy

When you purchase from The Creative Cave or provide information to us directly we receive personal information about you. The types of personal information collected may include:

Name
Address
Email address
Telephone number(s)

We DO NOT collect Credit/Debit Card Information – all website payment details are taken and by a specialist third party payment processor.

We will use your personal information for a number of purposes, including the following:

To process your orders and refunds
To deal with any enquiries you may have about our services
To send you materials when requested
To send you an email newsletter (from which you can opt out at any time)

We DO NOT share your information with any other party.